There are some stark differences between people who succeed with their marketing and those who don’t even get off the ground or fail. Over the years, I have made a conscious effort to understand the reasons for the success and failures and apply them in to my own efforts to get clients where they need to be, faster but with more stability than ever before.
Here are the 5 main reasons your marketing might fail:
- You have mismanaged your communications
The responsibility for good communication doesn’t just sit with the marketing department it sits across the company. Communication can cover everything from how you brief your internal staff on new marketing tools, how the message is conveyed and by what medium, how you communicate with prospect clients, how you engage with existing clients, the vocabulary your staff use, the state of the marketing tools in the boots of your sales peoples cars and the timeliness of your Eshots or mailings. I could go on for hours (don’t worry, I won’t…) but communication isn’t just the odd email that goes out to your existing customers.
How to avoid: Set a communication plan and live by it. Create a tool box of tools for the next 6 months and map them out with a responsible marketer to manage and monitor them.
- You are not consistent
Longer-term stability and growth require consistency from all angles. If you tell a customer they will receive a product or service update on a Tuesday at 6pm, ensure they get it. If you say that your brand stands for superior customer service, prove it and prove it time and time again.
If you deliver 98% customer satisfaction rating keep it that high or improve on it, don’t give the customer any reason to doubt you or look elsewhere. If you are posting to social media or writing blogs like this one, map out your titles and topics for 6-12 months with flexibility, don’t over deliver for 2 weeks and then give up – that loses trust with your audience and slows your growth.
How to avoid: Map out your tactics over a 12-month quarterly planner, this way you will see your drivers for growth and actual tactics ahead of time so you’ll stay completely in control of your marketing.
- You are not accountable
In order to know what has been done well and helped you achieve your goals; you need to set objectives and KPIs and monitor them over time. There must be responsibility allocated to each area of tracking in order for its delivery to be well-managed and well-timed. Being accountable for what you set out to do can teach you far more than ‘winging it’, especially over time for reflection.
How to avoid: Create a goals and responsibility planner where all tracked areas are mapped out with a person responsible for each and a deadline with deliverable.
- You are missing some creativity
Creativity is an art and if you don’t get inspiration daily, it can feel like a real tough nut to crack. Being creative doesn’t mean learning to colour in or introducing pretty colours in to your brand, it means matching customer needs to your solutions, analysing the competition (and staying ahead of them), thinking outside of the box and maximising resource. Without creativity, your brand can become stale and lose its distinctiveness which you need to keep the customers attention.
How to avoid: Set regular intervals to gain the customers point of view and integrate it back in to your marketing offering. Engage with creative types and big picture thinkers and stay focused on your vision, mission and values.
- You are not planning ahead
You may have found a way to make flying by the seat of your pants work (or at least tick over) with your marketing but that doesn’t mean you are maximising every opportunity that is put in front of you. It can make things so much easier to map out your marketing by year, by quarter, by month, by day and by hour. I do this for my clients and manage it so everyone from the board room to the shop floor knows what is going on at all times. It increases staff retention, customer service and reduces staff turnover.
How to avoid: Create an exhaustive planner for all strategy and tactics employed.
If you would like to avoid more marketing mistakes and accelerate your growth, let’s chat http://www.gemmaangharad.com/vision